Last updated: 13 May 2026
We want you to be happy with CelerHost. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date — for any reason.
Card and wallet orders are processed by our Merchant of Record, Paddle. To request a refund:
Refunds are returned to the original payment method. Bank processing typically takes 3–10 business days.
Crypto payments are non-reversible by nature. We will refund eligible crypto orders by sending the equivalent amount in the original cryptocurrency to a wallet address you provide. Network fees are deducted from the refund. Email support@celerhost.com to start the process.
You can cancel an auto-renewing subscription at any time from your dashboard or via Paddle. Cancellation stops future charges; access continues until the end of the current billing period, after which the VPS is destroyed. Cancelling a subscription mid-period does not by itself trigger a pro-rata refund — but you can still request one under the 30-day guarantee above if you are within the window.
Refunds may be refused where we have reasonable evidence of fraud, chargeback abuse, or material breach of our Terms & Conditions (e.g. using the VPS for spam, malware distribution, or other prohibited activity).
Questions about this policy? Email support@celerhost.com. You can also read the Paddle Refund Policy.